Terms of use

You can contact our customer service department through [email protected] with any questions that interest you.

This text specifies the conditions under which you can activate and use the FlyGo electric scooter.

You must return the FlyGo electric scooter at the end of the rental period in the same condition as when activated.

Dismantling, modification, repair, damage to the FlyGo electric scooter, incl. locks, equipment, scooter stickers are prohibited and will result in a fine.

The activation and use of the FlyGo electric scooter is at your own risk. Responsibility for damage to the electric scooter lies with the user who rented it.

When using the FlyGo electric scooter, the user who rented it bears responsibility for injuries or property damage caused to people or objects around you.

Compensation for expenses related to your negligence or willful damage is covered by the user who rented the electric scooter at the time of the damage.

The user is responsible for any fines, damage to third parties and their property or prosecution that appeared when renting FlyGo electric scooters.

The person representing FlyGo may claim compensation (if any caused by you) or any other costs associated with it.

FlyGo fines

  • parking of an electric scooter FlyGo in prohibited areas (private areas, parking lots for motor vehicles, the territory of residential complexes, etc.);
  • failure to deactivate and fix the FlyGo electric scooter in the correct position on the footboard after the end of the trip;
  • Departure of the FlyGo electric scooter outside the permitted zones, marked in the FlyGo application, for a distance exceeding 1 kilometer - a fine of 250 hryvnia for each fact of such departure;
  • Carriage of another person on an electric scooter FlyGo or a load on an electric scooter FlyGo weighing more than 125 kilograms - 500 UAH;
  • Damage to an electric scooter FlyGo as a result of jumping on it, deliberate collision with the edges of the carriageway at speed, etc. - a fine of 500 UAH and compensation for damages for repairs, depending on the type of damage. Day of downtime of a non-working scooter UAH 500;
  • Theft or attempted theft of a FlyGo electric scooter - a fine of 25 000 UAH.

Termination of your use of the FlyGo electric scooter does not terminate this lease agreement between you and LLC FLYGO UKRAINE.

Максимальний термін, протягом якого Ви можете взяти напрокат електросамокат FlyGo, становить 12 годин. Після того, як пройде 12 годин, Ви повинні припаркувати, деактивувати і заблокувати електросамокат FlyGo.

FlyGo app

You have access to FlyGo electric scooters only through the FlyGo application published in the App Store and Play Store.

By using the FlyGo program, you agree to the terms of use.

To start renting, you need to register with a valid phone number.

The personal information you provide when registering in the FlyGo app will be collected and used only in accordance with the terms of this agreement and privacy policy.

Terms of Use

To rent a FlyGo electric scooter, you must be at least 18 years old.

It is allowed to rent a FlyGo electric scooter only if you are familiar with the operation of FlyGo electric scooters.

Do not ride the FlyGo electric scooter if you are under the influence of alcohol, drugs or medication, which may impair your ability to safely operate the FlyGo electric scooter.

The weight on the FlyGo electric scooter must not exceed 125 kg.

It is forbidden to transport another person on the FlyGo electric scooter.

  • the wheels are aligned;
  • working brakes and lights;
  • frame in good condition;
  • there is enough battery power for the intended use;
  • there are no signs of damage, unusual or excessive wear, or obvious mechanical problems.

If technical problems arise with the FlyGo electric scooter, you should immediately inform FlyGo technical support using any of the available methods.

When using electric scooters, consider the weather conditions, the presence of other vehicles and pedestrians, as well as the conditions and obstacles on the road surface and footpath.

You are using the FlyGo electric scooter on public roads and footpaths as permitted by law. You are responsible for determining whether the FlyGo electric scooter can be used on a particular road or footpath, and for complying with any laws that apply to that use.

  • wear a bicycle helmet approved by Ukrainian law while riding the FlyGo electric scooter;
  • use proper protective equipment to use the FlyGo electric scooter;
  • comply with traffic rules and all laws regarding the driving, operation and parking of the FlyGo scooter;
  • ride safely and politely towards other users of the road and footpaths;
  • use the FlyGo electric scooter only in permitted areas;
  • do not use the FlyGo electric scooter on dirt roads or places not intended for driving;
  • do not use the FlyGo electric scooter on flooded roads and footpaths;
  • do not use any phone, portable music player or other device while riding the FlyGo electric scooter;
  • do not use the FlyGo electric scooter for any commercial purposes (including advertising) without the written permission of the FlyGo administration;
  • Do not use the FlyGo electric scooter for racing, mountain walks or stunts.
  • Do not ride the FlyGo electric scooter holding a briefcase, backpack, bag or other object that may change the balance or otherwise impair the safe operation of the FlyGo electric scooter. If you decide to hold any object in your hands while riding the FlyGo electric scooter, you must make sure that they do not interfere with your safe operation of the FlyGo electric scooter.

Charging the scooter FlyGo

Electric scooter FlyGo - requires periodic charging. As the charge in the FlyGo electric scooter decreases, the speed and performance of the FlyGo scooter may change or stop the scooter.

  • scooter FlyGo, road and weather conditions;
  • distance and operating time before charging is required are not guaranteed;
  • You should check the available charge of the FlyGo electric scooter before using it and regularly when using it;
  • If the FlyGo electric scooter requires charging during the rental period.

You can stop using the electric scooter in accordance with this agreement (including parking the FlyGo scooter).

Parking

  • You must deactivate the FlyGo electric scooter at the end of the rental period in the permitted parking area without obstructing other road users and pedestrians;
  • you cannot park the FlyGo electric scooter in closed residential complexes, closed areas, on the territory of private households, in closed rooms or in any other non-open place;
  • use the footrest when you park the FlyGo electric scooter;
  • return the FlyGo electric scooter to a public place within the parking zone displayed on the screen of your smartphone in the FlyGo application;
  • end the rental from the app and fix the FlyGo electric scooter after the end of your use provided by FlyGo (the fee for using the FlyGo electric scooter will accumulate until the FlyGo electric scooter is blocked).

Emergencies, road accidents

  • You must inform the FlyGo administration as soon as possible through the app or in any other possible way;
  • You must inform the FlyGo administration as soon as possible through the app or in any other possible way;
  • loss or theft of FlyGo electric scooter;
  • any damage, mechanical problem or malfunction of the electric scooter;
  • You must also report any accident related to the FlyGo electric scooter;
  • The last renter of a lost or stolen FlyGo electric scooter shall be held liable for the FlyGo electric scooter unless there is substantiated evidence to the contrary. If you are the last renter of a lost or stolen FlyGo electric scooter, the administration can provide your data to the police and claim damages from any person responsible for the loss or theft of the FlyGo electric scooter.

User fees

  • The fee is calculated for the period of time during which you rent the FlyGo electric scooter;
  • You are responsible for the fees that accumulate between the start of the FlyGo electric scooter rental and until the moment when you have blocked and deactivated it;
  • If you have not blocked or deactivated the FlyGo electric scooter, according to the rules, funds will be debited from you until the end of your balance;
  • When the electric scooter is activated, you will be charged for unlocking according to the tariffs specified in the application and on the website;
  • After activating the electric scooter, you will be charged for each minute of the trip.

Refunds

Partial refunds are not possible if your trip was successful. Only deposits that have not yet been spent or deposits that have been spent with faulty electric scooters can receive a refund.

Controversy

If you have any doubts about the use of the FlyGo electric scooter or these conditions, you should contact the FlyGo administration via the app or by e-mail. You and the FlyGo administration agree to make every effort to resolve issues through good faith discussions.

If the dispute is not resolved through discussion, then you or the FlyGo administration can submit the dispute to binding arbitration. The arbitration will only concern disputes between you and FlyGo and will not provide for the resolution of any dispute or claim by any other person.

Nothing in this clause prevents the FlyGo administration from seeking to recover money in accordance with these terms as a debt in a court of competent jurisdiction.

Other information

These terms and conditions may change from time to time. The amended terms will be published on the flygo.com.ua website and available in the FlyGo application.

The conditions published on the FlyGo website when activating the FlyGo electric scooter will be the conditions that apply to your use of the FlyGo electric scooter.

If any of these conditions are illegal or unenforceable, then the illegal or unfulfilled conditions will be separated from this transaction. The agreement between you and FlyGo (except for the limited clause) will continue in full force and effect.